Return, Refund & Cancellation Policy

Effective Date: August 15, 2026

Last Updated: August 14, 2026

Overview

At Nokshio.com, operated by Human Cover, Inc., we are committed to delivering high-quality household goods, decor, apparel, and pantry essentials, along with a smooth, reliable shopping experience. We understand that there may be occasions where a return, refund, or order cancellation is necessary. This policy outlines our standards, procedures, and conditions for handling these requests.

1. Return & Refund Eligibility

To qualify for a return and receive a refund, items must be initiated within 14 days of delivery and satisfy the following category-specific criteria:

Spices & Consumable Items: Must be in their original container with factory safety seals intact and unopened (for food safety and sanitation regulations).
Apparel & Dresses: Must be unworn, unwashed, and in original condition with all manufacturer tags, barcode stickers, and protective liners attached. Items showing signs of wear, makeup stains, perfume/laundry scents, or alterations are not eligible.
Home Decor, Showpieces & Household Goods: Must be unused, free of physical damage or scratches, and in original manufacturer packaging with all protective cushioning, styrofoam, and inserts intact.
Multi-Piece Sets & Bundles: All accessories, attachments, components, manuals, and complimentary promotional gifts included in the original package must be returned together.

A return will not be accepted if the product is returned after the 14-day window, is missing internal components/accessories, has missing or detached tags/seals, or shows unauthorized alteration or damage from misuse.

2. Step-by-Step Return Process

To ensure an orderly and traceable return process, please follow these steps:

Initiate Return Request:Email us at [email protected] within 14 days of receiving your package. Please include:
- Your Order Number (found in your confirmation email).
- The specific item(s) you wish to return.
- A brief explanation of the reason for the return (and clear photos if the item arrived damaged or defective).
Review & Return Authorization:Our customer support team will review your request within 48 to 72 hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) along with the correct warehouse return address.
Package & Ship the Item:Securely pack the item in its original shipping container or suitable protective packaging to prevent damage during transit.
- Return Shipping Costs: Unless the return is due to a shipping error on our part or a defective product, return postage is the responsibility of the customer. We strongly recommend using a trackable shipping service (such as USPS or UPS).
Inspection & Refund Processing:Once our warehouse receives and inspects the returned merchandise to ensure it meets our eligibility standards, we will process your refund within 7 to 10 business days.
- Refunds will be credited back to your original payment method.
- Please note that original shipping fees are non-refundable.

3. Order Cancellation Policy

Cancellation Window (Within 1 Hour):Because our fulfillment process begins quickly, you have a 1-hour window from the time of order placement to request a cancellation. To cancel an order within this window, please contact us immediately by replying to your order confirmation email or emailing [email protected] with the subject line “Urgent: Order Cancellation – [Your Order Number]”.
Post-Cancellation / Shipped Orders:Orders cannot be canceled once they have entered the fulfillment/shipping stage or after the 1-hour window has elapsed. If your order has already shipped, you may initiate a return upon receipt following our standard return procedures above.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or incorrect:

Please notify us at [email protected] within 48 hours of delivery.
Include clear photos or video showing the defect, transit damage, and the shipping label on the package.
Upon verification, we will provide a prepaid replacement or issue a full refund (including any applicable shipping costs) at no additional charge to you.

5. Rights of Refusal

Human Cover, Inc. / Nokshio.com reserves the right to decline any return, refund, or exchange request that does not adhere to the requirements set forth in this policy, or where returned merchandise shows evidence of unauthorized use, missing components, or customer-induced damage.